AstraPulls – Contact Us
We’re here to help — reach out anytime!
Get In Touch
Whether you have a question about an order, a product, or just want to say hello — our team is ready to help. At AstraPulls, we pride ourselves on fast, friendly, and personal customer support.
Contact Details
| Method | Details |
|---|---|
| support@astrapulls.com | |
| +44 7882 768375 | |
| 🌐 Website | astrapulls.com |
| 📍 Address | 32 Elizabeth St, Castletown, Sunderland SR5 3BP, UK |
Response Times
We aim to respond to all enquiries as quickly as possible:
| Channel | Response Time |
|---|---|
| Within 24–48 hours (business days) | |
| Within a few hours during business hours |
Business hours are Monday to Friday, 9:00am – 6:00pm (GMT). Messages received outside of these hours will be responded to on the next business day.
What Can We Help With?
Here are some of the most common reasons customers get in touch:
- 📦 Order tracking & shipping updates
- 🔄 Returns, refunds & exchanges
- 🗓️ Pre-order enquiries
- 💳 Payment issues
- 🃏 Product availability & restocks
- 🤝 Wholesale enquiries
- ❓ General questions
Before You Contact Us
You may find your answer faster by checking our policy pages:
- 📄 Shipping Policy
- 🔄 Refund Policy
- 🗓️ Pre-Order Policy
- 💳 Payment Policy
- 📦 Track My Order
WhatsApp Support
Prefer a quicker, more personal conversation? Message us directly on WhatsApp:
+44 7882 768375
Please include your order number in your first message so we can assist you faster.
Our Promise
We treat every customer like a fellow collector. No bots, no templates — just real, honest support from the AstraPulls team. Your satisfaction is our priority and we’ll always do our best to resolve any issue quickly and fairly.
AstraPulls — Pull Big. Pull Smart. Pull AstraPulls.
