🛡️ Our Guarantee
AstraPulls – Our Guarantee
Last updated: June 13, 2026
The AstraPulls Promise
At AstraPulls, we’re not just a shop — we’re collectors ourselves. We know how exciting it is to chase a rare pull, and we know how disappointing it can be when something goes wrong. That’s why we’ve built our entire business around one simple promise:
“We will always do right by you.”
What We Guarantee
✅ 100% Authentic Products
Every single product sold at AstraPulls is 100% genuine and officially licensed. We source all of our hobby boxes, Pokémon products, and collectibles directly from authorised UK distributors. You will never receive a counterfeit or repackaged product from us — ever.
✅ Secure & Safe Shopping
Your personal and payment information is always protected. We use SSL encryption and process all payments through Stripe, one of the world’s most trusted payment platforms. Shopping with us is always safe.
✅ Fast & Free Shipping
We offer free shipping on every order, every time — no minimum spend, no hidden fees. Orders are processed within 1–3 business days and delivered within 3–7 business days across the UK.
✅ Honest & Transparent Pre-Orders
We only list pre-orders for products we are confident we can fulfil. If a release is delayed or cancelled by the manufacturer, we will notify you immediately and issue a full refund with no hassle.
✅ 30-Day Returns
If you’re not satisfied with your purchase, we offer a 30-day return window on all unopened items. No awkward questions, no runaround — just straightforward, fair support.
✅ Real Human Support
When you contact AstraPulls, you speak to a real person who genuinely cares. We aim to respond to all enquiries within 24–48 hours and we won’t rest until your issue is resolved.
✅ Secure Checkout — Every Time
Our checkout process is fully encrypted and PCI-DSS compliant. We accept Cards, Apple Pay, and Google Pay — all processed securely through Stripe.
Our Collector’s Code
We believe the hobby should be fun, fair, and accessible for everyone. That means:
- No price gouging on high-demand products
- No misleading product descriptions
- No bots or unfair purchasing advantages
- Transparent stock and pre-order updates
If We Ever Fall Short
We’re human, and occasionally things can go wrong. If we ever fail to meet the standard you expect, we ask you to:
- Contact us at support@astrapulls.com or +44 7882 768375
- Give us the chance to make it right
- We guarantee we will do everything in our power to resolve it
Contact Us
- 📧 Email: support@astrapulls.com
- 💬 WhatsApp: +44 7882 768375
- 🌐 Website: astrapulls.com
AstraPulls — Pull Big. Pull Smart. Pull AstraPulls.
