AstraPulls – Pre-Order Policy
Last updated: June 13, 2026
What Is a Pre-Order?
A pre-order allows you to reserve a product before it becomes officially available. At AstraPulls, we offer pre-orders on highly anticipated hobby boxes, Pokémon products, and limited releases — so you never miss out.
Payment
- Full payment is required at the time of placing a pre-order
- Payment is processed securely via Stripe and we accept Credit/Debit Cards, Google Pay, and Apple Pay
- Your payment confirms and reserves your item
Processing & Shipping
Pre-orders follow the same processing and shipping timeframes as in-stock orders once the product becomes available:
| Stage | Timeframe |
|---|---|
| Order Processing | 1–3 Business Days (after product release) |
| Delivery After Dispatch | 3–7 Business Days |
| Estimated Total | 4–10 Business Days after release |
We will notify you by email as soon as your pre-order has been dispatched.
Release Date Changes
Occasionally, product release dates are changed by manufacturers or distributors. If this happens:
- We will notify you as soon as possible via the email address on your order
- Your pre-order will remain active and be fulfilled on the updated release date
- You will not be charged any additional fees due to a date change
Cancellations
- You may cancel your pre-order up to 48 hours after placing it for a full refund
- After 48 hours, pre-orders are non-cancellable as stock is reserved specifically for your order
- If a product is discontinued or becomes permanently unavailable, you will receive a full refund automatically
Refunds & Returns
Pre-orders follow the same refund and return policy as in-stock orders:
- Returns accepted within 30 days of delivery
- Items must be unopened and in original condition
- Refund processing takes up to 10 business days once the return is received
Please refer to our full Refund Policy for complete details.
Mixed Orders (Pre-Order + In-Stock Items)
If your order contains both pre-order and in-stock items, please note:
- Your entire order will be held and shipped together once the pre-order item is available
- If you’d like your in-stock items sooner, we recommend placing separate orders
Product Availability
Pre-orders are subject to stock availability from our suppliers. In the rare event that we are unable to fulfil your pre-order:
- You will be notified immediately by email
- A full refund will be issued to your original payment method within 10 business days
Contact Us
Have a question about a pre-order?
- 📧 Email: support@astrapulls.com
- 💬 WhatsApp: +44 7882 768375
- 🌐 Website: astrapulls.com
