AstraPulls – Privacy Policy
Last updated: June 13, 2026
Introduction
At AstraPulls, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit astrapulls.com or make a purchase with us.
Please read this policy carefully. By using our website, you agree to the practices described below.
Who We Are
| Detail | Information |
|---|---|
| Store Name | AstraPulls |
| Website | astrapulls.com |
| support@astrapulls.com | |
| Address | 32 Elizabeth St, Castletown, Sunderland SR5 3BP, UK |
AstraPulls is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Data We Collect
We may collect and process the following categories of personal data:
📋 Information You Provide
- Full name
- Email address
- Delivery address
- Phone number (if provided)
- Payment information (processed securely via Stripe — we never store full card details)
- Messages and enquiries sent to us via email or WhatsApp
🌐 Information Collected Automatically
- IP address
- Browser type and version
- Pages visited and time spent on our website
- Referring website or search engine
- Device type and operating system
🛒 Order Information
- Products purchased
- Order history
- Transaction records
How We Use Your Data
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your orders | Performance of a contract |
| Sending order confirmations and shipping updates | Performance of a contract |
| Responding to customer enquiries and support requests | Legitimate interests |
| Preventing fraud and ensuring payment security | Legitimate interests / Legal obligation |
| Improving our website and user experience | Legitimate interests |
| Complying with legal and regulatory obligations | Legal obligation |
| Sending marketing emails (only with your consent) | Consent |
Marketing Communications
We will only send you marketing emails if you have explicitly opted in to receive them. You can unsubscribe at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us directly at support@astrapulls.com
We will never sell your data to third parties for marketing purposes.
How We Share Your Data
We do not sell, rent, or trade your personal data. We may share your data only with trusted third parties where necessary:
| Third Party | Purpose |
|---|---|
| Stripe | Secure payment processing |
| Shipping Carriers | Order delivery |
| IT & Website Providers | Website hosting and maintenance |
| Legal Authorities | Where required by law |
All third parties are required to handle your data securely and in accordance with UK GDPR.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences
- Understand how visitors use our website
- Improve our website performance
Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| ✅ Essential Cookies | Required for the website to function properly |
| 📊 Analytics Cookies | Help us understand website traffic and usage |
| 🎯 Marketing Cookies | Used to deliver relevant advertisements (only with consent) |
You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Data Retention
We retain your personal data only for as long as necessary:
| Data Type | Retention Period |
|---|---|
| Order & transaction records | 7 years (UK tax law requirement) |
| Customer support communications | 2 years |
| Marketing preferences | Until you unsubscribe |
| Website analytics data | 26 months |
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- ✅ Right to Access — Request a copy of the personal data we hold about you
- ✏️ Right to Rectification — Ask us to correct inaccurate or incomplete data
- 🗑️ Right to Erasure — Request that we delete your personal data (“right to be forgotten”)
- ⏸️ Right to Restriction — Ask us to limit how we use your data
- 📦 Right to Portability — Request your data in a portable, machine-readable format
- 🚫 Right to Object — Object to our use of your data for legitimate interests or marketing
- 🤖 Rights Related to Automated Decision Making — We do not use automated decision making or profiling
To exercise any of these rights, please contact us at support@astrapulls.com. We will respond within 30 days.
Data Security
We take the security of your data seriously:
- Our website is protected by SSL encryption
- Payments are processed through Stripe (PCI-DSS Level 1 certified)
- Access to personal data is restricted to authorised personnel only
- We regularly review our security practices to ensure your data remains safe
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal data.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.
How to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
- 🌐 Website: ico.org.uk
- 📞 Helpline: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please reach out to us first at support@astrapulls.com.
Contact Us
For any privacy-related questions or to exercise your data rights:
- 📧 Email: support@astrapulls.com
- 💬 WhatsApp: +44 7882 768375
- 📍 Address: 32 Elizabeth St, Castletown, Sunderland SR5 3BP, UK
AstraPulls — Pull Big. Pull Smart. Pull AstraPulls.
