Track My Order - AstraPulls

AstraPulls – Track My Order
Last updated: June 13, 2026

Where Is My Order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your delivery in real time.

📩 Can’t find your email? Check your spam/junk folder or contact us at support@astrapulls.com

How to Track Your Order

Follow these simple steps to track your delivery:

Step 1 — Check your inbox for your dispatch confirmation email from AstraPulls

Step 2 — Find your tracking number inside the email

Step 3 — Click the tracking link provided, or visit your carrier’s website and enter your tracking number manually

Step 4 — View your live delivery status and estimated arrival date

Delivery Timeframes

Stage	Timeframe
Order Processing	1–3 Business Days
Delivery After Dispatch	3–7 Business Days
Estimated Total	4–10 Business Days

Business days are Monday to Friday, excluding UK public holidays.

Tracking Status Explained

Status	What It Means
🟡 Order Confirmed	Your order has been received and is being prepared
🔵 Processing	Your order is being packed and made ready for dispatch
🚚 Dispatched	Your order is on its way — tracking is now active
📍 Out for Delivery	Your parcel is with the courier and will arrive today
✅ Delivered	Your order has been successfully delivered

My Order Is Late

If your order has not arrived within 10 business days of your dispatch notification, please don’t worry — here’s what to do:

Check your tracking link for the latest status update
Check with neighbours or a safe place in case it was left while you were out
Contact us at support@astrapulls.com or +44 7882 768375 with your order number and we’ll investigate immediately

My Tracking Isn’t Updating

Tracking information can sometimes take up to 24 hours to update after dispatch. If your tracking has not updated after 48 hours, please contact us and we’ll look into it right away.

Pre-Order Tracking

For pre-orders, your tracking number will be sent once the product has been released and dispatched. You will receive an email notification at that point — the same process as a standard order.

Order Not Received But Marked as Delivered?

If your tracking shows delivered but you haven’t received your parcel:

Check around your property, with neighbours, or any safe place noted by the courier
Allow 24 hours as parcels are occasionally scanned early
If still missing after 24 hours, contact us immediately at support@astrapulls.com — we will open an investigation with the carrier on your behalf